ΛXIØM Lens

help.axiomlens.com

AXIOM Help Desk

Support for governed API traffic, console accounts, MCP setup, model routing, and production incidents. Each request is routed by impact, surface, and evidence rather than dumped into a generic issue queue.

Intake

Structured

Routing

Severity

Handoff

Auditable

Support intake

Open a governed request

Runtime
API errors, degraded responses, missing governance metadata, provider handoff failures.

P1/P2 triage by production impact.

Implementation
OpenAI-compatible migration, MCP setup, BYOK routing, dashboard integration.

Structured handoff with request shape and expected behavior.

Account
Keys, billing, team access, quota state, console onboarding.

Console-first resolution with audit trail.

Before opening a request

The fastest support path is a precise request. Include the route, request ID, model lane, expected result, actual result, and returned axiom_governance block when available.

API docs

Authentication, routes, response shape, errors.

Console

Keys, usage, decisions, evidence, billing.

Runtime status

Kernel reachability and auth check surface.

Support promise

Every request gets a support ID, severity lane, and next-step expectation.

Shared inbox

The first transport is email-backed so support can operate before a full agent console exists.

Knowledge base

Recurring answers graduate into docs instead of staying trapped in private threads.